Terms & Conditions

1. About These Terms

These Terms & Conditions apply to your use of the Pippa & Willow website and the purchase of products available through our online store.

By browsing our website or placing an order, you agree to follow these terms together with our related policies.

2. Business Information

Pippa & Willow is operated by APEX IMPORTS LTD.

Company Number:
15354527

Registered Address:
36 Hazelwood Road, Leicester, England, LE5 5HQ

Email:
support@pippawillow.shop

Telephone:
0116 4852864

3. Website Use

You may use our website for personal shopping purposes and browsing available products.

You agree not to misuse website content, attempt to interfere with website operation or use information provided on the website in an inappropriate manner.

4. Product Information

We provide product descriptions, sizing details, fabric information and images to help customers make informed choices.

Colours and appearance may vary slightly depending on device settings, lighting conditions and screen display.

Product details may be updated when designs, materials or available information change.

5. Sizes And Product Selection

Customers should review available sizing information before placing an order.

If you require assistance with product information, please contact our customer support team before completing your purchase.

6. Orders And Confirmation

When an order is submitted, customers are responsible for ensuring that all provided information is accurate.

Order information will be reviewed and prepared according to our standard order process.

An order may require additional clarification if important information is incomplete or inaccurate.

7. Product Availability

Products are subject to availability. If an item becomes unavailable after an order has been placed, we will contact the customer with relevant information and available options.

8. Pricing Information

Product prices are displayed on the website and may change when product ranges, availability or business requirements are updated.

Any applicable order information will be shown before completing the ordering process.

9. Delivery Information

Delivery arrangements, preparation times and estimated delivery periods are explained in our Shipping Policy.

Customers are responsible for providing accurate delivery information when placing an order.

10. Returns And Refunds

Returns and refund requests are handled according to our Refund Policy.

Customers should review the Refund Policy for information regarding request timeframes, product conditions and processing arrangements.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and delivery information.
• Reviewing product details before ordering.
• Using products appropriately according to their intended purpose.
• Following any care instructions provided with products.

12. Website Content

All website content, including text, images, branding elements and design materials, belongs to Pippa & Willow unless stated otherwise.

Website content may not be copied, reproduced or used for commercial purposes without permission.

13. Website Availability

We aim to maintain a reliable website experience. However, website availability may occasionally be affected by maintenance, technical updates or circumstances outside our reasonable control.

14. Policy Updates

We may update these Terms & Conditions when our website, products or business processes change.

Updated information will be published on this page and will apply immediately after being displayed.

15. Applicable Law

These Terms & Conditions are governed by the laws of England and Wales.

Any matters relating to these terms will be handled according to applicable legal requirements.

16. Contact Information

If you have questions regarding these Terms & Conditions, please contact our customer support team.