Privacy Policy

1. About This Policy

Pippa & Willow is operated by APEX IMPORTS LTD. We respect your privacy and are committed to handling personal information responsibly when you browse our website, contact our team or purchase products.

2. Company Information

Company Name: APEX IMPORTS LTD

Company Number: 15354527

Registered Address:
36 Hazelwood Road, Leicester, England, LE5 5HQ

Contact Email:
support@pippawillow.shop

Telephone:
0116 4852864

3. Information We Collect

We may collect information provided when you create an account, place an order, contact customer support or interact with our website.

This may include your name, contact details, delivery information, order details and communication records.

4. How We Use Information

Information collected is used to process orders, provide customer support, communicate important updates, improve website experience and maintain accurate business records.

5. Order Information

When you place an order, relevant information is used to prepare and deliver your selected products. Order details may be stored for customer service, administration and record keeping purposes.

6. Customer Communication

If you contact us, we may use the information provided to respond to your enquiry, provide product assistance and support your customer experience.

7. Website Information

We may collect general technical information such as browser type, device information and website activity to help maintain website performance and improve user experience.

8. Sharing Information

Personal information is only shared when necessary to provide website services, complete order fulfilment, maintain technical functionality or meet applicable legal requirements.

9. Data Storage Period

Information is retained only for as long as necessary for the purposes described in this policy, including customer support, order records and business administration requirements.

10. Keeping Information Secure

We take reasonable steps to protect personal information and maintain appropriate procedures for handling customer data.

11. Your Rights

You may contact us regarding your personal information, including requests for access, correction or further information about how your data is handled.

12. Cookies

Our website uses cookies and similar technologies to support website functionality and improve browsing experience. More information is available in our Cookie Policy.

13. Changes To This Policy

We may update this Privacy Policy when our website, services or information handling processes change. Updated information will be published on this page and will apply immediately.

14. Contact Us

For questions regarding this Privacy Policy, please contact our customer support team.