Frequently Asked Questions

Pippa & Willow offers women’s loungewear designed for everyday wear, including soft robes, casual joggers, and cotton pajamas.

Each product page includes available sizes and relevant product details. We recommend checking the sizing information before placing your order.

Fabric details are provided within each product description. Materials may vary depending on the individual item and design.

Orders are normally prepared within 1–3 working days after confirmation. Preparation times may vary slightly during busy periods.

Once your order has been prepared, it will be dispatched using the selected delivery service. Dispatch information will be provided when available.

If you need to update your order information, please contact our customer support team as soon as possible. Requests can only be considered before preparation begins.

Refund and return requests are handled according to our Refund Policy. Items should meet the stated return conditions and requests should be submitted within the applicable timeframe described in that policy.

You can contact our support team by email at support@pippawillow.shop or by telephone during our stated customer service hours.