Shipping Policy

1. Delivery Overview

Pippa & Willow provides free standard delivery for eligible orders. All products are carefully prepared and packaged before dispatch to help ensure your items arrive in suitable condition.

Orders are processed through our standard online ordering system and prepared after order confirmation.

2. Order Processing Time

Orders are normally processed within 1–3 working days after confirmation.

Processing includes checking order details, preparing selected items and completing packaging before dispatch.

During periods of increased demand, seasonal collections or promotional periods, preparation times may take slightly longer. We will continue to process orders as efficiently as possible.

3. Dispatch Information

Once your order has been prepared, it will be dispatched using an appropriate delivery service.

Customers will receive relevant dispatch information when their order leaves our preparation process.

Please ensure your contact information is accurate when placing an order so that delivery updates can be provided correctly.

4. Delivery Timeframes

Standard delivery normally arrives within 2–5 working days after dispatch.

The estimated delivery timeframe begins after the order has been dispatched and may vary depending on courier schedules, delivery demand and circumstances outside our reasonable control.

5. Free Standard Delivery

Eligible orders qualify for free standard delivery. Any applicable delivery information will be displayed during the ordering process.

Delivery options and availability may depend on the delivery address and product availability.

6. Delivery Address Requirements

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your name, address details and contact information carefully before completing your order.

If you need to make changes to delivery details, please contact our customer support team as soon as possible. Changes can only be considered before the order has been dispatched.

7. Delivery Confirmation

After dispatch, customers should monitor any available delivery updates and ensure someone is available to receive the parcel where required.

Delivery arrangements may vary depending on the delivery service used and local delivery conditions.

8. Multiple Product Orders

When multiple products are purchased together, items are normally prepared and dispatched as part of the same order.

In some situations, products may arrive separately depending on availability and preparation requirements.

9. Delayed Deliveries

While we aim to ensure smooth delivery, delays may occasionally occur due to courier schedules, seasonal demand, weather conditions or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order details so we can assist.

10. Incorrect Delivery Information

If incorrect or incomplete delivery information is provided, this may affect delivery times.

Customers should review their order details carefully before submission. Additional arrangements may be required if delivery information needs to be corrected after dispatch.

11. Parcel Condition

Please check your order when it arrives. If your items appear affected during delivery, please contact our customer support team with relevant order information.

Requests relating to delivery condition should be submitted within 7 days of receiving the order so that we can review the details.

12. Unsuccessful Delivery Attempts

If a delivery attempt cannot be completed, further delivery arrangements may be handled according to the delivery service process.

Customers should follow any available delivery instructions provided after dispatch.

13. Contact Customer Support

If you have questions about delivery, please contact our customer support team. We aim to provide clear assistance regarding order preparation and delivery information.